SHIPPING

  • We charge a shipping fee of ₹75 for orders below ₹999 and free shipping for all orders above ₹999.

DELIVERY PROCESS

  • HOW IT WORKS: Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
  • If your Order is showing as delivered but you have not received it, Please update us within 12-48 hours so that we can look into it, or else after the TAT gets over we can’t look into the order.

SHIPPING DESTINATIONS

Cleome ships India wide!

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an Email/SMS with the details of the tracking number and the courier company that is processing your order.

DISPATCHING ORDERS:

We ensure your orders are dispatched within a few hours of order (before 10a.m on working days) to upto two working days.

PRODUCT DISCREPANCY AND DAMAGE POLICY

  • EXCHANGE/RETURN

Cleome does not accept returns or exchanges for change of mind.
We only offer returns/refunds for damaged, leaking, or incorrect items reported within 5 business days of delivery.

  • WRONG ITEMS 

In the event that an incorrect product has been delivered, or an item is missing from your order package, you are required to notify our customer service department via email at care@cleome.co.in within five 5 business days of the recorded delivery date.

To expedite the verification and resolution process, your email must include the following documentation:
• Order Identification Number (Order ID)
• Copy of the Invoice (Digital or Physical scan)
• Detailed Description of the discrepancy or complaint
• Clear Photographic Evidence of all received products and the shipping label affixed to the exterior packaging

Upon receipt and validation of the comprehensive details listed above, our support team will review the claim and issue a formal response within 24-48 hours.

  • DAMAGED OR LEAKING ITEMS

If a product is received in a damaged state or has leaked during transit, a formal claim must be submitted to care@cleome.co.in within five 5 business days of the delivery date.

The submission must contain the following supporting evidence:
• Order Identification Number (Order ID)
• Copy of the Invoice (Digital or Physical scan)
• Detailed Description of the damage or defect
• Photographic or Video Evidence clearly illustrating the damage, including a legible view of the product batch number (located near the retail price or on the crimp of the packaging)

Following the receipt of the complete documentation, our support team will assess the damage and provide a resolution framework within 24-48 hours.

PACKAGING QUALITY AND STANDARD

Cleome maintains a very high level of quality control and till date, we have received minimal complaints about the quality of our packaging.
Furthermore, less than 0.02% 0f our products we ship are returned to us as damaged. To ensure your products remain undamaged during the shipping process, each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap, which are then packaged in boxes which are wrapped in plastics. We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.